Last Saturday I turned on my iPod nano to discover that about a third of the horizontal lines were solid white, obscurring the volume bar. I was momentarily devestated that my black beauty had broken. In desparation I googled “apple ipod support” and came to the iPod support page. I didn’t have a lot of hope for the outcome, but I filled out a couple forms anyway. Saturday night (yes, the same day, on a weekend no less), I got an email from Apple saying that they would replace my iPod for free. I was happy, but skeptical. Could it be that easy? And free? That never happens with online returns.<\/p>\n
On Monday, a box arrived with prepaid DHL shipping label. The included instructions told me to stick my iPod in the box and send it back to Apple. This is the kicker: Apple even included strips of packing tape for me to seal up the box. Amazing! Not only did Apple spring for the shipping costs, but I didn’t even have to come up with my own tape. Total cost to me: $0.00.<\/p>\n
On Friday, my replacement iPod arrived, and I’m listening to it now with all my old tunes loaded. Painless, free, fast. Apple got it right.<\/p>\n
Apple: This is my first positive support experience from an online purchase. I never had to wait on hold, never had to even dial my phone, and you covered shipping. That’s the way it should be. You’ve won a customer for life.<\/p>\n","protected":false},"excerpt":{"rendered":"
Last Saturday I turned on my iPod nano to discover that about a third of the horizontal lines were solid white, obscurring the volume bar. I was momentarily devestated that my black beauty had broken. In desparation I googled “apple ipod support” and came to the iPod support page. I didn’t have a lot of […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-12","post","type-post","status-publish","format-standard","hentry","category-miscellany"],"_links":{"self":[{"href":"https:\/\/thesmithfam.org\/blog\/wp-json\/wp\/v2\/posts\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thesmithfam.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thesmithfam.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thesmithfam.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/thesmithfam.org\/blog\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":1,"href":"https:\/\/thesmithfam.org\/blog\/wp-json\/wp\/v2\/posts\/12\/revisions"}],"predecessor-version":[{"id":1621,"href":"https:\/\/thesmithfam.org\/blog\/wp-json\/wp\/v2\/posts\/12\/revisions\/1621"}],"wp:attachment":[{"href":"https:\/\/thesmithfam.org\/blog\/wp-json\/wp\/v2\/media?parent=12"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thesmithfam.org\/blog\/wp-json\/wp\/v2\/categories?post=12"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thesmithfam.org\/blog\/wp-json\/wp\/v2\/tags?post=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}